Inbound


At Angel we handle inbound calls coming from a variety of recruitment methods, and we specialise in DRTV. 

We know that our fundraisers are the voice of your charity, and so do they. That's why our Angels undergo comprehensive training and work hard to ensure that every call is handled to its full potential with sensitivity, accuracy and a happy voice. 

As a team we work hard to ensure that together we're more than just a voice on the end of the phone, but instead we are people that converse and connect with every caller to let them know that they have made a difference and that it is appreciated.


Our inbound fundraising teams are ready to handle the high volumes of calls that follow major national charity appeals and media campaigns. We have experience of handling campaigns often producing telephone donations exceeding £1 million per month and averaging 2000 calls a day. 

Our Angels are extremely experienced in the effective handling of many inbound responses including:

  • DRTV
  • National press
  • Web
  • SMS
  • Door drops
  • Inserts
  • E-commerce
  • Donation processing
  • Supporter services
  • High value supporter development



All of our fundraisers are fully trained on Gift Aid matters, and as a consequence can work to achieve set SLA's in sign up, or explain its requirements and benefits to your callers.


To learn more just text ‘Hello Inbound’ to 78866



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